I got a weird error with Zoom in the past week on a new PC – on which Zoom had been working fine, one moment, and then, failing with error code 1132.
In the present times, Zoom calls are a regular part of my working day, and this was peculiar to my (new) communication machine which runs Windows 10 (I also use a couple of other machines for development, running more obscure Linux OS).
It was really necessary to fix this error and get Zoom to work again on this machine, something I managed (partially) to achieve, as described below. Here is my description of how I resolved this, while the root cause is awaiting a fix.
Table of Contents
Zoom would not connect – and error code 1132 would display.
I also could not login on the Zoom Meetings app to Zoom, but I could login to my account via a browser on the same machine and network.
What did not fix it
What didn’t fix this issue, was making changes to the Windows Firewall, nor my antivirus software (completely disabling them did not work) but something, somewhere, in the system was clearly preventing Zoom Meetings app from communicating with the outside world from this machine.
I also tried completely uninstalling, removing all Zoom data, and re-installing Zoom meetings – to no avail, this did not work.
My (Kind of) Solution
While the Zoom app itself remains non-functional, I have discovered that it is possible to join a meeting via the Zoom website, login, enter the meeting ID, and then click “Join from browser” and… join a Zoom call from the browser, which works.
Leave a comment below if there’s a fix for the app. A lot of research has not led to a better solution… yet!
Please note, initially I did not get this “Join From Browser” option until I enabled it for my account, and the error looked like this:
All I could do was click “ok”. It was not okay. After reinstalling Zoom, I at least gained the option here:
So, reinstalling at version 5.2.0+ appears to be the first step in this workaround to getting some functional Zoom happening.
I hope this has helped someone. Leave a comment below if you found a better solution.
UPDATE – best solution from comments (below)
The following solution in the comments section is likely to get things working at (almost) 100%. It’s an absurdly long workaround, but will resolve this error!
- Create a new user account on your Windows 10 machine.
- Download and install the Zoom desktop client for that user account.
- Sign into the Zoom desktop client on the new user account to verify successful installation and that you can sign into Zoom without any errors.
- Log out of the new user account and sign into the old user account.
- Update the “Target” path to the “Zoom.exe” file for the old user account to the path for it under the new user account (see further instructions below):
- a. Type “Zoom” in the taskbar search box, right-click on the Zoom Icon and go to “Open File Location”. (This should take you to the Zoom shortcut).
- b. Right-click on the Zoom shortcut in the folder and go to “Properties”.
- c. Go to the “Target” section and update the path changing it from the path to the “Zoom.exe” file on the old/current user account to the path to the new “Zoom.exe” file under the new user account (that path should be almost identical except for the folder listed after “…\Users\”).
Thanks to Richard, who posted this solution. If it doesn’t – or does – work for you, leave a comment below. No payment of any kind. Just human kindness 🙂