If you attempt to change your mobile phone handset, and keep the same number – a very common operation in 2020 (updated in 2021, and… yes, in 2022, I still find people regularly get a new phone handset) – you may find you have difficultly accessing your Barclays Banking app in your new device.
The process Barclays initiates to resolve this issue – which carries error code RP002 – is quite protracted. Eventually, after removing the device from the app on your old phone, you’ll still find things don’t work, at which point, error code RP002 pops up, asking you to telephone Barclays.
When you telephone, Barclays recommends you enter the error code into a web browser. Don’t hang up. This error code cannot be resolved on the internet. You need to stay on the phone line and go through the process with them.
Analog process for the digital world. Perhaps Barclays needs a digital eagle to help them out?!?! 😉
In any case, if you have that error, telephone Barclays App help number, and staying on the line is the only way to resolve it.