Barclays Error Code RP002

If you attempt to change your mobile phone handset, and keep the same number – a very common operation in 2020 (updated in 2021, and… yes, in 2022, I still find people regularly get a new phone handset) – you may find you have difficultly accessing your Barclays Banking app in your new device.

The process Barclays initiates to resolve this issue – which carries error code RP002 – is quite protracted. Eventually, after removing the device from the app on your old phone, you’ll still find things don’t work, at which point, error code RP002 pops up, asking you to telephone Barclays.

When you telephone, Barclays recommends you enter the error code into a web browser. Don’t hang up. This error code cannot be resolved on the internet. You need to stay on the phone line and go through the process with them.

Analog process for the digital world. Perhaps Barclays needs a digital eagle to help them out?!?! 😉

In any case, if you have that error, telephone Barclays App help number, and staying on the line is the only way to resolve it.

Tentative Solution – Use Alternative Phone Number

EDIT – according to 2x comments received BELOW, if you enter your LANDLINE number when the app asks for your mobile number, you can get the thing working on a new phone. Huge if true (leave a comment to confirm or deny this works for you!) — because this will work BEFORE you embark on a lengthy phone call with Barclays!

I’d like a little more information on when to insert this number, but apparently it shows “insert your mobile number” and it is then that you would use your landline (or probably more correctly, any number which is not already registered onto Barclays’ systems). Very likely you would want to replace this with the correct number once the app is installed and working – but perhaps not. Leave a comment to confirm this.

About Robin Scott

I'm Robin Scott, a WordPress Consultant and WooCommerce expert developer who, along with three other people, runs a business called Silicon Dales Ltd remotely, from a base in the North of the UK. I enjoy using my talents for programming to track and interpret sporting, political or retail data - and therefore you'll see me posting some content in these spaces in this, my personal website. If you're interested to talk about leveraging this for your business (in sport, entertainment, retail, etc) please contact me.

22 thoughts on “Barclays Error Code RP002”

  1. Ridiculous app, who intended this app,,,, no comments. Well done to capital one, aqua, vanquish. Very easy to manage the app. Shame on barclays app. Never worked properly.

  2. Thanks for the article – currently being on hold to solve this same error for over 30 min – ridicolous !!! They better resolve this!

  3. It is crazy and Barclays have got this just so wrong, I used to have on my iPhone and iPad, got a new iPhone and getting it on there was hard enough, then that knocked out my iPad and now you phone them and have to wait over an hour, I have better things to do with my time…

  4. haha currently on hold for 45 minutes trying to resolve this very issue. 45 minutes..which I presume I am paying for? This is the 1st time i had issue with barclay mobile banking. I just changed my phone, not the number. Major issue!


  6. This app is just shite – this also happens if you have to reset your phone. I cannot believe they have made this so difficult. I have accounts with Bank of America and other banks. Have never seen anything so difficult.

  7. I was about to write a blog rant about the Barclays RP002 error but since your article already exists I won’t and I’ll rattle out a rant here instead.

    I’ve been hit by RP002 3 times. My experience of this error is that it occurs when Barclays gets themselves into the state where you have previously registered their app with a Barclays bank account and a mobile phone number on a device but then not de-registered that device before attempting to register with their app again.

    Scenarios where this can happen are with a new device on the same mobile phone number, perhaps because you now have a brand new mobile phone or with the same device you originally had the Barclays app installed on and working, perhaps because you have had to factory reset the device for some reason.

    The options that Barclays offer for this error are:
    1) Unregister the offending device registration using some other device where you have their app installed and working. This option is impossible when you only have one mobile phone and one mobile phone number.
    2) Register their app using another mobile phone number. This option is impossible when you only have one mobile phone number.
    3) Call them to enable their technical support team to remove the offending device registration.

    In reality option 3) will be the only possible option for many people and option 3) can take hours. When you call Barclays customer support, in some cases you will end up talking to somebody who is unable to perform this action themselves and that person is then nothing more than a conduit to one of their colleagues in technical support who has the ability to remove the device registration.

    For some people, removal of the old device registration which makes the RP002 error go away and which then enables app registration to work will not be the end of the saga: If you have more than one Barclays bank account i.e. a joint account with a partner and a personal savings account, Barclays currently have a platform design which requires these accounts to be “merged” so that all accounts are visible and manageable in their app. Merging accounts is an action that needs to be performed either in branch or via a Barclays team that is able to do it i.e. technical support. Every time the RP002 error occurs, Barclays also manage to “forget” any merge action that has been previously performed on accounts. In my experience after being hit by this 3 times, nobody in Barclays immediately knows how to perform account merging because their systems are a labyrinth mess that cannot be navigated.

    Some very wrong decisions have been made at Barclays when they designed their app and relations between account records.

    • This has been my experience – and the reason for posting this (while I was on hold) – because on hold it says “search online for the error code” which… well it does not resolve the issue at all. The only person who can do that is at the end of a very long telephone call. Considering this will likely happen to every app user, whenever they get a new smartphone, this is a very very poor experience, and no doubt is costing plenty of call time on a daily basis.

    • so we’re on the phone to Barclays – did you ever resolve this issue? guy seems to be going round in circles and getting nowhere – and this is a business phone so we need the app!

  8. Same issue. New phone. Tried everything to install new app and then to resolve error code RP002.
    Spent hours on this. Can’t be bothered to ring for hours.
    Barclays systems are rubbish including banking online. Links don’t work and mortgage info poor.

  9. I had the Barlays app on my phone which developed a fault and had to be reset to the manufacturers settings. I suppose I should have removed the app before resetting the phone but did not realised you had to do this at the time unfortunately.
    Whenever I tried to reinstall the app it says this app is already installed and registered with your phone and gives me the RP002 fault code and gives me a number to telephone them on. Spent half an hour waiting to be connected and then gave up.
    Went into my local branch and the young lady spent 30 minutes trying to register the app on my phone and then said she would need to phone somebody too try and sort it out. I could not wait any longer so I said let’s just leave it. I did manage to register the app on my spare phone which is rather inconvenient when I need to use the app.
    I was able to re-register 5 other banking apps without any problems whatsoever just the Barclays app which won’t work because it says you’re already registered on this phone of but of course I’m not anymore.

  10. This problem is still ongoing in Nov 2021. Don’t bother visiting your local branch they haven’t a clue. I then e mailed the feedback service and was quickly given a number to call. There appear to be no humans on the end of it only menus which go round in endless circles and offer no relevant options. Utterly utterly useless!!!! It seems I will have to do without online banking for ever.

  11. Same problem here, for some reasons I have to reset my phone to manufacture reset. After waiting for around 30mins, the staff told me that they cannot send me a code through my mobile number to verify my identity so they cannot solve the problems and suggested me to go to the branches for help. What a ridiculous and time wasted with their app!

  12. Spent only 15 minutes on a phonecall to (India) I believe, where the woman in the background was louder that the woman I was speaking to, who asked me loads of questions and then cut me off, Shame on you Barclays… bloody awful service in this day and age, get yourself an Eagle!!!!!

  13. New phone, banking app won’t let me in on new one as still registered on old one that I no longer have. 15 mins going through automated phone labyrinth to report RP 002 error and get an activation code. Cut-off before I got it.

  14. Well I’ve just spent nearly 2 hrs on with Barclays and am still no further forward . It would seem that no one knows what they are doing and come up with more excuses than answers to what should be a straight forward problem .

  15. Trying on new phone, managed to activate from using the QR code on old device.
    I then had to reset the new phone on the same day and now locked out.

    I am using HSBC, MBNA, First Direct and all of them I was able to get up and running without much hassle.

    Surely they can enable the scan QR code or generate one from internet banking which you have logged in using the PIN device. Seems like Barclays do not know what they are doing.

    I get a feeling like I am dealing with a Government organization in a third world country!

  16. My wife try in new phone install and register same problem the old device dont want give access code or QR code, then she cancer register in old phone and try in new STILL NOT WORKING, few time unninstall ans install again NOTHing help

    still R002

    and they wonder why customers leave when they make life difficult for a person.

  17. I fixed the problem Very easily all you do is when it asks for a mobile number put a landline number in I’ve got it working on three phones now. Barclays banking app. I don’t know if it has to be your home number but that’s what I used

    • Thank you so much! Replaced old iPhone with a new one yesterday. The dreaded error code RP002 showed. Tried everything, until buried in this thread, I found your solution. It worked! The app does ask for mobile number, so I didn’t think of entering our landline. Bonkers – but much relieved now to face the prospect of a frustrating and very lengthy call.

      Thank you very much: brilliant lateral thinking!

  18. 2023 and it’s still an issue. I had my phone stolen last week and trying to register my temporary device to access my money. It seems like an easy fix to me, remove the old device from my banking details and allow me to register a new one, but no. It took one hour while they ‘looked into it’ before they managed to give me access but said I would have to get a new card as well as a pin-sensory machine (Which I do not want) to access the account and it would take 5-6 working days to be delivered… I’m sure my landlord will love that I can’t pay rent for another couple of weeks. For every other app and bank, they sorted the issue online and in less than 10 minutes but not Barclays!


Leave a comment